Type: Full-Time, Direct Hire

Location: Downtown Denver (parking provided)

Schedule: Fully Onsite

Salary: $125k - $140k + bonus (depending on experience)

Position Summary

Supports line of business applications by analyzing and resolving issues, evaluating user requests, and coordinating with end users, IT teams, and vendors. Serves as the next level of support after power users and the Help Desk and is expected to provide deep expertise in the assigned applications. Participates in patch reviews, vendor-supplied fixes, minor and major upgrades, and system implementations.

What You Will Do

• Provide technical and business support to local and remote end users for the assigned business applications, including training, resolving issues, recommending and implementing solutions.
• Manage the lifecycle of the supported applications from implementation to retirement, including application configuration, maintenance, security management, licensing, and renewals.
• Provide technical expertise and support for integration with other applications, including understanding the infrastructure architecture and how other applications interact.
• Manage vendor relations from a technical perspective and utilize the vendor and other support options to resolve issues that are beyond internal application expertise or access.
• Partner with vendors to understand application roadmaps, identify positive or negative impacts of upcoming changes, and make recommendations to increase efficiencies across the organization.
• Ensure standards, patterns and practices support and comply with internal IT processes, security policies and controls established for in-scope SOX information systems.
• Participate in the collection and provisioning of internal controls information to the IT Compliance Team to fulfill audit requests for SOX.
• Establish and maintain system-related documentation, including architecture and data flow diagrams, business application guides, process and support manuals, application roadmaps and run books.
• Administer application changes through the change control process, including test planning, test execution, test result documentation, obtaining appropriate signoff from business and IT approvers, change promotion and monitoring impact of changes.

What You Bring

• 3+ years of experience providing direct Tier II and III level support to end users of technical applications.
• Experience with Microsoft SQL Server 2018 and above, SQL scripting, ODBC, DNS, TCP/IP, and Windows operating systems.
• Experience with MS Office applications: Word, Excel, PowerPoint, and Visio.
• Experience with the use and application of reporting tools (i.e. Scheduler, SSRS, Spotfire, Crystal Reports).
• Oil and Gas applications support experience is a strong plus, for example W Energy, Enverus, Quorum, Peloton (WellView, SiteView), Avocet, Energy Components, Aries, or similar.
• Excellent communication, logical problem solving, understanding of change management, and basic project management.
• Self-reliant, motivated, and effective in a dynamic team.

Summary of Available Benefits*:

• Health Care eligibility including Medical & Prescription, Dental and Vision coverages
• Health Savings Account (HSA), Dependent Care FSA and Dependent Care FSA match
• Employer Paid Insurance: Basic Life and AD&D (employee, spouse, child), Short-Term and Long-Term Disability Coverage
• Voluntary Insurance: Life and AD&D, Accident, Long Term Care, Critical Illness, Hospital Indemnity, Pet Insurance, Legal Services
• Employee Assistance Program (EAP)
• 401(k) with employer matching
• Student Loan Repayment Reimbursement
• Vacation, Personal Choice Days (PCD), Sick Time
• Paid Parental Leave
• Company paid Holidays
• Wellness Reimbursement
• Subsidized Parking and Public Transportation
• Financial Well-being Program
• Professional Membership Reimbursement
• Employee Discount Programs

*Benefits eligibility is dependent on the employee's job classification. The effective date is the first day of the month after the hire date, unless the hire date is on the first of the month.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.